Temp Intake Coordinator

Selfhelp Community Services•New York, NY

23h•$25 - $27•Hybrid

About The Position

The Intake Coordinator is responsible for conducting intake interviews for clients inquiring about services to secure information and determine the nature and degree of problems and assess needs; tracks and refers all intakes.

Requirements

Bachelor's Degree required
One year related experience and/or training
Working knowledge of Microsoft Office Suite and other technology
Excellent communication and listening skills
Excellent customer service skills with a focus on treating clients with respect and dignity
Able to multi-task and work independently with a great attention to detail

Responsibilities

Screen clients with presenting problems.
Conduct over-the-phone and in-home intakes and collect basic information from clients to begin a case file.
Evaluate client histories.
Verify client eligibility for services.
Inform Program Director of emergency and high intensity intakes.
Enter the data in the data system – VIVE
Confirm start dates of services and schedule changes with vendors and clients.
Follow up start of home delivered meals services – 24-hour call and 15 days follow up calls.
Follow up on no answer for home delivered meals.
Assist the case manager to conduct 2 month monitoring calls
Provide accurate and appropriate information on benefits, entitlements during the intake.
Counsel clients and advocate and intervene on their behalf
Maintain complete and accurate case records.
Compile statistics, prepare reports and other documentation, and disseminate information when necessary.
Establish and maintain community outreach contacts.
Perform other duties as required or assigned.