Intake Coordinator

Amerita • San Antonio, TX

3d • Onsite

About The Position

The Intake Coordinator has primary responsibility for the timely clearance of new referrals. This role involves taking infusion therapy referrals from various sources, ensuring all intake forms are complete and within Amerita’s scope of service. The coordinator is responsible for obtaining necessary authorizations and re-authorizations from payers, entering patient demographic, insurance, and authorization information into the computer system, and communicating referral status with other departments. Additionally, they will notify patients/families about coverage and payment responsibilities, maintain an understanding of Amerita’s active insurance contracts, and ensure insurance verification and authorization are in place before passing referrals to a Pharmacist. Maintaining patient and proprietary information confidentiality is also a key aspect of this role.

Requirements

• High School Diploma/GED or equivalent required
• Minimum two (2) years of experience collecting referral information in the healthcare market
• Experience working with all payer types, including Medicare, Medicaid and commercial insurance companies
• Knowledge of insurance verification and pre-certification procedures
• Understands the scope of services that Amerita can provide
• Strong verbal and written communication skills

Nice To Haves

• Associate’s Degree or some college preferred

Responsibilities

• Takes Infusion Therapy referrals from referral sources.
• Ensures that all intake forms are complete, clear and within Amerita’s scope of service.
• Obtains authorizations and re-authorizations as required by payers.
• Enters patient demographic, insurance and authorization information into the computer system.
• Communicates with other departments regarding the status of referrals.
• Notifies patients/families regarding coverage and payment responsibilities.
• Understands which insurance companies have active contracts with Amerita.
• Ensures that insurance verification is completed and authorization is in place prior to giving the referral to a Pharmacist.
• Maintains confidentiality of patient and proprietary information.

Benefits

• Medical, Dental, Vision insurance
• Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
• Tuition discounts & reimbursement
• 401(k)
• Company Paid Time Off
• Shift Differential
• DailyPay
• Pet Insurance
• Employee wellness and discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED