Intake Coordinator
Luminare Health
•$18 - $34•Onsite
About The Position
The Intake Coordinator is responsible for providing quality service by accurately and respectfully triaging telephone, written and electronic inquiries from employees/members, providers and clients. Inquiries include a variety of topics such as pre-certification requests, benefit verification, status requests, etc. The HCM Operations Intake Coordinators service business for Luminare Health, Small Business Benefits, and key clients.
Requirements
- High School Diploma or GED equivalent
- Communicate in a positive and effective manner in both oral and written communication
- Read and interpret documents, criteria, instructions, and policy & procedure manuals
- Write/create routine correspondence and reports
- Speak effectively with clients, physicians, providers, families in crisis and community agencies as well as co-workers and senior management
- Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
- Compute rate, ratio and percent
- Apply common sense understanding to carry out instruction furnished in written, oral or diagram form
- Deal with problems involving several concrete variables in standardized situations
- Evaluate problems, develop alternative solutions and identify trends and patterns
- Capable of working in an environment that requires organization and prioritization in order to address time sensitive assignments
- Excellent interpersonal skills
- Perform multiple tasks simultaneously
- Maintain high level of confidentiality, flexibility and willingness to learn new tasks
- Work in a dynamic team-oriented environment
- Work independently with minimal supervision or instruction
Nice To Haves
- Medical coding and/or transcription certification
- Previous experience in a healthcare or insurance environment
- Previous experience in a call center
- Experience with Microsoft Office
Responsibilities
- Triage telephone, written and electronic inquiries from employees/members, providers and clients.
- Handle inquiries regarding pre-certification requests, benefit verification, and status requests.
- Service business for Luminare Health, Small Business Benefits, and key clients.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Annual incentive bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
