TEM Analyst

Fiserv•Alpharetta, GA

1d•Onsite

About The Position

The TEM Analyst reviews, audits, and processes telecommunications invoices for payment, researches discrepancies, and pursues credits when needed. The role works closely with the IT Finance team on budgets, variances, and project costs, and supports Telecommunication Expense Management (TEM) initiatives. This is an on-site role, Monday through Friday, with in-person collaboration considered essential. The position requires use of a computer and audio equipment. It cannot be performed in Colorado, California, the District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.

Requirements

High school diploma or GED equivalent.
At least 4 years of an equivalent combination of educational background, related experience, and/or military experience.
At least 6 months of experience working with Fiserv platforms.
At least 2 years of telecommunications experience, including reviewing carrier invoices and SLAs, invoice processing, auditing, budgeting, and account analysis.
Familiarity with telecommunications, data, and internet services.
Advanced knowledge of Excel spreadsheets and presenting data extracted from multiple sources.
Understanding of core accounting principles.
Experience reviewing telecom contracts and performing rate plan optimization.
Experience reviewing carrier CSRs.
Excellent interpersonal, verbal, and written communication skills.
Valid and unrestricted U.S. work authorization; sponsorship is not available now or in the future.

Nice To Haves

Experience with a Service Management ticketing system.
Previous experience working with a TEM provider such as Calero.

Responsibilities

Validate and reconcile telecom invoices and process payments.
Review wireline and wireless accounts.
Map invoices to appropriate cost centers.
Handle billing disputes and credit inquiries.
Assist end users with billing inquiries and account changes.
Work with the team to streamline and organize requests for contract-related voice and data services.
Analyze financial reporting data, provide analysis, and generate management reports on predetermined schedules.
Conduct inventory audits to confirm whether services remain active or are required, or should be scheduled for disconnection.
Participate in wireline and wireless meetings and calls, and lead some meetings when required.
Facilitate technical, financial, and business analysis, rate validation, and invoicing under minimal direction.
Compile financial data and cost allocations for small to large projects.
Work with the IT Finance team to address concerns regarding budgets, variances, and project costs.
Support TEM initiatives and efforts.