TEM Analyst

Fiserv•Alpharetta, GA

3d•Onsite

About The Position

The TEM Analyst reviews, audits, and processes invoices for payment; researches discrepancies and pursues credits; and works with the IT Finance team on budgets, variances, and project costs. The role supports Telecommunication Expense Management (TEM) initiatives and efforts. This is an on-site role Monday through Friday. In-person collaboration is considered essential to onboarding and productivity. The role requires use of a computer and audio equipment. It is not eligible to be performed in Colorado, California, the District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.

Requirements

High school diploma or GED equivalent.
At least 4 years of an equivalent combination of educational background, related experience, and/or military experience.
At least 6 months of experience working with Fiserv platforms.
At least 2 years of telecommunications experience, including reviewing carrier invoices and SLAs, invoice processing, auditing, budgeting, and account analysis; familiarity with telecommunications, data, and internet services.
Advanced knowledge of Excel spreadsheets and presenting data extracted from multiple sources.
Understanding of core accounting principles.
Experience reviewing telecom contracts and performing rate plan optimization.
Experience reviewing carrier CSRs.
Excellent interpersonal, verbal, and written communication skills.
Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future are not considered.

Nice To Haves

Experience with a Service Management ticketing system.
Previous experience working with a TEM provider such as Calero.

Responsibilities

Validate and reconcile telecom invoices and process payments.
Review wireline and wireless accounts.
Map invoices to appropriate cost centers.
Handle billing disputes and credit inquiries.
Assist end users with billing inquiries and account changes.
Work with the team to streamline and organize requests for contract-related voice and data services.
Analyze financial reporting data and provide analysis and reports to management on predetermined schedules.
Perform inventory audits to confirm whether services are active or required, or should be scheduled for disconnection.
Participate in wireline and wireless meetings and calls, and lead some meetings as needed.
Facilitate technical, financial, and business analysis, rate validation, and invoicing under minimal direction.
Assemble financial data and cost allocations for small to large projects.
Work with the IT Finance team to address concerns about budgets, variances, and project costs.