TEM Integration Engineer

Daimler Truck North America•Portland, OR

8h•Hybrid

About The Position

The TEM Integration Engineer is the primary point of contact for the Truck Equipment Manufacturer (TEM) Integration Group and DTNA Field Service, supporting the integration of TEM equipment onto DTNA chassis. The engineer uses documentation developed for TEMs to configure vehicles for body requirements, resolve electrical and electronic controls issues arising during upfit, and connect field service with engineering subject-matter experts or sales and service organizations as needed. The role supports TEMs, dealers, customers, and DTNA teams through ticketing, email, phone, and online meetings. It develops custom electrical solutions, creates and updates self-service guides, provides feedback to software and engineering groups, and advocates for application-specific customer needs. The position is based in Portland, Oregon, with a hybrid schedule of four days in the office and one day remote. Relocation assistance is not available.

Requirements

Bachelor’s degree in Electrical Engineering and 2 to 4 years of experience, or an associate degree in Electronics Engineering and 6 years of experience.
General truck knowledge.
Ability to work independently within guidelines and policies to solve problems of moderate complexity.
Ability to provide informal guidance to new team members.

Nice To Haves

Vocational truck experience in operation and applications.
DTNA electronic control systems design experience, including J1939 CAN-based systems.
Connections within the DTNA Service Organization network.
DTNA electronic controls and software testing experience.

Responsibilities

Serve as the primary escalation path for Truck Equipment Manufacturers’ issues while integrating controls onto DTNA trucks.
Contact customers, dealers, and TEMs through email, phone, or online meetings.
Use the Salesforce ticketing system to receive support requests, respond, and maintain records.
Develop custom electrical solutions to meet customer needs using Diagnostic Link, CHEC, and third-party powertrain software.
Create and update guides and instructions to support the customer self-service strategy.
Escalate questions and issues to engineering subject-matter experts.
Act as an expert in the software, troubleshooting tools, and information available to TEMs and dealer technicians.
Provide feedback to software tools groups to improve the customer experience.
Provide engineering feedback to improve current designs and maintain customer focus in future designs.
Advise dealers and DTNA Sales groups on specifying vocational options for truck orders to optimize TEM upfit efficiency.
Advocate within Engineering for TEM and customer application-specific needs.
May lead projects or processes as required.