TEM Integration Engineer

Daimler Truck•Portland, OR

2d•Hybrid

About The Position

The TEM Integration Engineer is the primary point of contact for the Truck Equipment Manufacturer (TEM) Integration Group and DTNA Field Service regarding the integration of TEM equipment onto DTNA chassis. The role uses documentation developed for TEMs to configure vehicles to meet body requirements, resolves electrical and electronic controls issues during upfit, and provides an escalation path to engineering subject matter experts. The position also helps direct DTNA Field Service to sales and service organizations when needed. The engineer supports TEMs, customers, dealers, and DTNA teams through technical assistance, custom electrical solutions, troubleshooting resources, documentation, and feedback to software and engineering groups. The position is based in Portland, Oregon, with a hybrid schedule of four days per week in the office and one day remote. Relocation assistance is not available.

Requirements

Bachelor's degree in Electrical Engineering and 2 to 4 years of experience, or an associate degree in Electronics Engineering and 6 years of experience.
General truck knowledge.
Ability to work independently within guidelines and policies to solve problems of moderate complexity.

Nice To Haves

Vocational truck experience in operation and applications.
DTNA electronic control systems design experience, including J1939 CAN-based systems.
DTNA Service Organization network connections.
DTNA electronic controls and software testing experience.

Responsibilities

Act as the primary escalation path for resolving Truck Equipment Manufacturers' issues while integrating controls onto DTNA trucks.
Contact customers, dealers, and TEMs by email, phone, or online meetings.
Use the Sales Force Ticketing system to receive support requests, provide responses, and maintain records.
Develop custom electrical solutions to meet customer needs using Diagnostic Link, CHEC, and third-party powertrain software.
Create and update guides and instructions to support the customer self-service strategy.
Escalate questions and issues to engineering subject matter experts.
Serve as an expert on the software, troubleshooting tools, and information available to TEMs and dealer technicians.
Provide feedback to Software Tools groups to improve the customer experience.
Provide engineering feedback to improve current designs and maintain customer focus in future designs.
Advise dealers and DTNA Sales groups on specifying vocational options for truck orders to improve the efficiency of TEM upfit production.
Advocate for TEMs' and customers' application-specific needs within the Engineering organization.
Provide informal guidance to new team members and lead projects or processes as required.