Teller - Kipling and Belleview

PNC•Littleton, CO

3d•$33,000 - $55,000•Onsite

About The Position

As a Teller within PNC's retail organization, the employee is based in Littleton, Colorado, and delivers customer experiences designed to improve customers’ financial wellbeing and create loyalty while increasing share of wallet. The Teller processes customer interactions, explains options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. The role includes engaging with customers in the lobby and using technology, tools, and resources to help them manage transactions and find suitable PNC products. The Teller applies product and procedural knowledge to resolve customer problems and completes teller and branch daily operations and maintenance transactions accurately and efficiently while following policies and procedures and exercising sound judgment within established limits. PNC describes this as an in-office role. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance. Prior experience is not required, and no degree, certification, or license is required.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
No prior experience is required.
No degree is required; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences intended to improve financial wellbeing, build customer loyalty, and increase share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify opportunities through meaningful conversations and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and backup child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.
Incentive eligibility, with payments based on company, business, and/or individual performance.