Teller - Palm City/Martin Downs (Part-Time 20 hours weekly)

Seacoast Bank Careers•Palm City, FL

17h•Onsite

About The Position

This position is responsible for relationship building with customers, including preparing for interactions, building rapport, understanding financial goals, and matching customer needs to Seacoast Bank products and services. The role also involves explaining products, enhancing relationships, asking for referrals, and exhibiting good listening and communication skills. The Teller will also participate in community events and collaborate with other associates. Operations include processing checks, cash, and negotiable instruments while adhering to bank policies and procedures, ensuring compliance with AML/BSA requirements, and assisting in remediating audit deficiencies. The role requires proactive customer issue resolution, daily cash drawer balancing, and adherence to Seacoast Bank's Code of Conduct and safety procedures. Vault responsibilities may be assigned.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Exhibit consistent relationship building including preparing for various customer interactions, building rapport, and effectively utilizing questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services and confidently explain them.
Create and enhance relationships based on customer needs and ask for referrals.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests for service, seeking out appropriate people for complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and remain up to date on industry changes.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assist in remediating audit / scorecard / QC deficiencies.
Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues as needed.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve customer objections and solve problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.