Teller Part Time (20 hours)

Hancock Whitney•Belle Chasse, LA

22h•Onsite

About The Position

Hancock Whitney (Nasdaq: HWC) is a fast-growing financial services institution based in Gulfport, Mississippi, consistently rated among America’s strongest and safest. The company operates regional headquarters and over 200 financial centers across Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas, providing contemporary, comprehensive consumer, commercial, and wealth financial products and services. With nearly 4,000 associates, Hancock Whitney is committed to helping people achieve their financial goals and dreams, guided by core values of Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility. This Teller position involves delivering exceptional client interactions, handling various transactional needs, resolving service requests, building client relationships, educating on digital solutions, and supporting financial center operations.

Requirements

High School diploma or GED required.
6 months of cash-handling, retail, or teller experience required.
Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Nice To Haves

Previous sales and referral experience strongly preferred.

Responsibilities

Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
Uphold professionalism standards, including appearance, demeanor, and workstation organization.
Actively manage the lobby by greeting, engaging, and directing client traffic.
Perform research, special projects, and other duties as assigned by management.