Teller Bilingual Fort Worth Medical Center and MB

Wells Fargo & Company•Fort Worth, TX

1d•Onsite

About The Position

Wells Fargo is seeking a bilingual Teller to join its National Branch Network at the Fort Worth Medical Center and MB location. This front-line, customer-focused position supports customers’ everyday banking needs through in-branch interactions. The Teller processes transactions accurately and provides a welcoming, reliable experience as a primary point of contact for customers. The role builds foundational banking skills by helping identify customer needs and introducing relevant products, services, and digital tools. Tellers connect customers with the appropriate banker for detailed product discussions and work with branch teammates to support daily operations and a consistent, high-quality customer experience. Wells Fargo describes the position as an entry point to retail banking and longer-term career growth, supported by training, coaching, and a team-based culture. The schedule will include Saturdays. Candidates must demonstrate Spanish/English speaking and listening proficiency and pass a required language assessment. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Bilingual speaking and listening proficiency in Spanish and English.
Must take and pass the required language assessment.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, strong attention to detail, and ability to process transactions accurately across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions quickly.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships, listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately while exercising sound judgment and managing risk in accordance with policies and controls.
Communicate clearly, use active listening to clarify needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.