Full Time Teller, Bayway Branch, Elizabeth, NJ
About The Position
As a Teller at Santander, you assist customers with their financial needs and process banking transactions. You provide exceptional customer service, resolve concerns, minimize risk, help defend against fraud, refer appropriate product solutions, and escalate complex issues for timely resolution. The role is based at the Bayway Branch in Elizabeth, New Jersey, and may include supporting nearby branches based on business necessity. You welcome customers, help minimize wait times, process deposits, withdrawals, and transfers, and handle cash while maintaining an accurate cash drawer. You follow bank policies and procedures, including compliance and risk-management protocols; recognize opportunities to recommend bank products; and use digital tools to educate customers about self-service options. You also assist with custodianship, audits, and other operational tasks, and maintain a clean, organized work area. The position requires working branch hours, which may include evenings and weekends.
Requirements
- High school diploma or GED.
- At least 6 months of cash-handling experience.
- At least 6 months of demonstrated customer-service experience.
- Spanish language required.
- Excellent customer-service skills and a passion for helping others.
- Ability to identify and escalate risk concerns to appropriate channels.
- Ability to follow directions, policies, and procedures.
- Effective listening and communication skills.
- Comfort using digital tools and technology to enhance customer engagement.
- Energetic, organized, and able to multitask in a fast-paced, changing environment.
- Accuracy and attention to detail.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
- Legally authorized to work in the United States full time without employer sponsorship to commence employment.
Nice To Haves
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Preferred experience with Microsoft Office products.
Responsibilities
- Welcome customers, minimize wait times, and assist with banking needs.
- Process deposits, withdrawals, and transfers.
- Handle cash and maintain accurate cash drawer balances.
- Follow bank policies and procedures, including compliance and risk-management protocols to prevent fraud.
- Recognize opportunities to cross-sell bank products and deepen customer relationships.
- Use digital tools to educate customers about self-service options.
- Assist with custodianship, audits, and other operational tasks.
- Maintain a clean and organized work area.
- Support nearby branch locations when business needs require it.
- Identify and escalate risk concerns through appropriate channels.
- Escalate complex customer issues for timely resolution.
Benefits
- Competitive rewards package; benefits are described as supporting employees, their families, and well-being, but specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
