Part-Time Teller (Okeechobee)

Seacoast Bank Careers•Okeechobee, FL

9d•Onsite

About The Position

The Part-Time Teller serves customers at Seacoast Bank by building relationships, understanding customer financial goals, and connecting customers with appropriate bank products and services. The role includes processing cash and check transactions, supporting branch operations and compliance, resolving customer concerns, and developing familiarity with consumer banking products, processes, and customer-facing technology. The position is based in Okeechobee, Florida, and is scheduled for 20 hours per week.

Requirements

High school diploma or equivalent required.
At least 6 months of cash-handling experience required.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.
Flexible schedule, including availability during operating hours, weekends, and occasional non-bank operating hours.

Nice To Haves

At least 6 months of previous experience in retail sales and/or financial services is preferred.

Responsibilities

Prepare for customer interactions and build rapport with customers.
Use open- and closed-ended questions to understand customers’ current and future financial goals.
Match customer needs to Seacoast Bank products and services, explain those offerings, and seek referrals from new and existing customers.
Listen effectively, communicate clearly and persuasively, respond promptly to customer requests, and seek help with complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology, stay current on industry changes, and contribute to an environment that supports idea generation and innovation.
Participate in community, charitable, or civic events and collaborate with associates within the branch and across the organization.
Develop an introductory understanding of consumer deposit and lending products and processes, outbound calling, referral opportunities, banking product presentations, and customer-facing technology and self-service enrollment.
Process checks, cash, and sales of negotiable instruments in accordance with bank policies and procedures.
Follow AML/BSA, audit, operational, dual-control, security, business continuity, and other applicable banking requirements to protect associates, customers, and bank assets.
Assist in remediating audit, scorecard, and quality-control deficiencies.
Resolve customer concerns promptly and professionally, escalating issues when needed.
Balance the cash drawer daily and monitor work for accuracy.
Follow management direction to address difficult customer objections and solve problems in a timely, positive manner to retain customer relationships.
Adhere to the bank’s Code of Conduct and safety and security procedures.
Perform vault responsibilities when assigned.
Complete required annual training on time and comply with applicable regulatory, legal, ethical, and bank risk-mitigation requirements.