Part-Time Teller (Okeechobee)

Seacoast Bank•Okeechobee, FL

10d•Onsite

About The Position

The Teller builds customer relationships and supports customers in identifying financial needs, matching those needs to Seacoast Bank products and services, and using customer-facing technology and self-service options. The role develops introductory knowledge of consumer deposit and lending products, outbound calling, and referral opportunities with internal business partners. The Teller also participates in networking presentations and community, charitable, or civic events and collaborates with colleagues across the organization. Operational duties include processing checks, cash, and negotiable instrument sales in accordance with bank policies and procedures; maintaining an accurate cash drawer; and complying with AML/BSA, audit, operational, dual-control, security, business continuity, and other regulated banking requirements. The position helps address customer concerns, escalates issues when appropriate, supports remediation of audit and quality-control deficiencies, follows the bank’s Code of Conduct and safety procedures, and may be assigned vault responsibilities. This is a part-time position for 20 hours per week in Okeechobee, Florida. A flexible schedule is required, including availability during operating hours, weekends, and occasional non-bank operational hours.

Requirements

High school diploma or equivalent required.
At least 6 months of cash-handling experience required.
Flexible schedule, including availability during operating hours, weekends, and occasional non-bank operational hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.
All associates must adhere to applicable legal and ethical standards and comply with regulatory, legal, ethical, and bank risk-mitigation requirements.

Nice To Haves

At least 6 months of previous retail sales and/or financial services experience is preferred.

Responsibilities

Prepare for customer interactions, build rapport, and use open- and closed-ended questions to understand customers’ current and future financial goals.
Match customer needs to Seacoast Bank products and services and explain those products and services confidently and proficiently.
Create and enhance customer relationships, ask new and existing customers for referrals, and communicate clearly and persuasively while listening effectively.
Respond promptly to customer needs and service requests; seek appropriate assistance for complex financial matters; and balance customer requests with business needs and risk management.
Embrace new technology, stay current on industry changes, and help foster idea generation and innovation.
Participate in community, charitable, or civic events and collaborate with branch associates and colleagues across the organization.
Develop introductory knowledge of consumer deposit and lending products and processes, outbound calling, and referral opportunities with internal business partners.
Observe presentations about banking products and services through networking events.
Develop understanding of customer-facing technology and discuss and enroll customers in self-service products and processes.
Process checks, cash, and sales of negotiable instruments in accordance with current bank policies and procedures.
Help ensure branch adherence to AML/BSA requirements, audit and operational procedures, dual control, security, business continuity, and other regulated banking requirements.
Assist in remediating audit, scorecard, and quality-control deficiencies.
Resolve customer concerns promptly and professionally, escalating issues as needed.
Balance the cash drawer daily and monitor work for accuracy.
Follow management instructions and help resolve difficult customer objections and problems in a timely, positive manner to retain customer relationships.
Adhere to Seacoast Bank’s Code of Conduct and all safety and security procedures.
Perform vault responsibilities if assigned.
Complete required annual training on time and comply with applicable regulatory, legal, ethical, and bank risk-mitigation requirements.