Teller (Palm City)

Seacoast Bank•Palm City, FL

1d•Onsite

About The Position

This Teller position in Palm City, FL, is responsible for building and nurturing customer relationships by understanding their financial goals, effectively explaining Seacoast Bank's products and services, and identifying referral opportunities. The role also encompasses critical operational duties, such as processing various financial transactions, ensuring strict adherence to banking policies and regulatory requirements including AML/BSA, accurately balancing cash drawers, and proactively resolving customer concerns. Tellers are expected to adapt to new technologies, engage in community activities, and collaborate effectively with branch and organizational team members.

Requirements

High School diploma or equivalent required
Minimum of 6 months cash handling experience required
Demonstrate excellent communication (written and verbal) and interpersonal skills
Able to work independently and exercise a high degree of initiative
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred

Responsibilities

Prepare for various customer interactions
Build rapport with customers
Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
Match customer needs to Seacoast Bank products and services
Confidently and proficiently explain Seacoast Bank products and services to customers
Create and enhance relationships based on customer needs
Ask for referrals from new and existing customers
Exhibit good listening skills and speak clearly and persuasively in positive or negative situations
Respond promptly to customer needs and requests for service
Quickly seek out appropriate people in more complex financial matters
Balance business needs with customer requests while managing potential risk to bank
Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation
Participate in community, charitable or civic events
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization
Develop an introductory understanding of consumer deposit and lending products and processes
Develop proficiencies in outbound calling process
Develop skills to identify referral opportunities with internal business partners
Observe presentations regarding banking products/services through networking events
Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes
Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures
Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets
Assist in remediating audit / scorecard / QC deficiencies
Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed
Balance cash drawer daily and monitor own work for accuracy
Follow instructions and respond to management direction to help resolve more difficult customer objections, and solve problems in a timely and positive manner to retain the customer relationship
Adhere to Seacoast Bank’s Code of Conduct
Follow all safety and security procedures
May be assigned vault responsibilities