Teller - Palm Beach Gardens/PGA

Seacoast Bank•Palm Beach Gardens, FL

4h•Onsite

About The Position

This position is responsible for building relationships with customers, understanding their financial goals, and matching them with Seacoast Bank products and services. The role also involves processing financial transactions, ensuring adherence to banking policies and regulations, and contributing to a positive customer experience. The Teller will also participate in community events and collaborate with colleagues.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Prepare for and engage in customer interactions, building rapport and understanding financial goals through effective questioning.
Explain Seacoast Bank products and services confidently and proficiently.
Create and enhance customer relationships based on their needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and communicate clearly and persuasively.
Respond promptly to customer needs and requests.
Seek assistance from appropriate personnel for complex financial matters.
Balance business needs with customer requests while managing potential bank risk.
Embrace new technology and stay updated on industry changes to foster innovation.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork, collaborating with internal and external associates.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling processes.
Identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of customer-facing technology and assist customers with self-service products/processes.
Process checks, cash, and negotiable instrument transactions according to bank policies.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Assist in remediating audit, scorecard, and QC deficiencies.
Proactively resolve customer concerns in a timely, professional, and positive manner, escalating issues as needed.
Balance cash drawer daily and monitor work for accuracy.
Follow instructions and management direction to resolve customer objections and problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.