Teller In Jacksonville Drive In

Austin Bank•Jacksonville, TX

47d

About The Position

The Teller provides customer service and processes routine banking transactions at Austin Bank’s Jacksonville drive-in location. The role requires compliance with financial transaction regulations, particularly the Bank Secrecy Act (BSA) and Customer Identification Program (CIP), and careful handling of confidential information. The Teller supports customer relationships, promotes bank products and services, and contributes to branch teamwork and service quality.

Responsibilities

Understand and comply with applicable financial transaction regulations, particularly BSA and CIP requirements.
Greet customers and provide superior customer service, using relationship-building techniques to identify and address banking and financial needs.
Participate in branch teamwork by attending meetings, contributing to discussions and departmental goals, and treating coworkers respectfully.
Stay informed through company communications and use appropriate channels for bank-related business matters.
Develop job skills through ongoing training and participate in educational programs, current literature, and in-service meetings.
Uphold the organization's values, especially ethics, integrity, and confidentiality.
Process night depository, ATM, and Bank-by-mail deposits.
Receive cash and checks for deposit, verify amounts and endorsements, issue receipts, and place holds when warranted under applicable regulations.
Cash checks after verifying signatures and balances, and obtain positive identification of payees.
Obtain information and complete Currency Transaction Reports for submission to the BSA Officer, and prepare Suspicious Activity Reports when applicable.
Maintain the teller cash drawer within required limits and balance the drawer and cash vault daily.
Explain, promote, and/or sell bank products and services, including travelers checks, savings bonds, money orders, and cashier’s checks.
Maintain required logs of cash sales of cashier’s checks and travelers checks under BSA requirements.
Accept utility bill and loan payments; process TT&L and EFTPS payments and cash advances.
Place stop payments on checks and drafts at customers’ requests.
Accept information for outgoing wire transfers.
Assist customers with documentation for debit card disputes.
Assist with filing bank records and documentation.
Verify next-day new account information and account file maintenance.
Open and process mail as required.
Answer telephone calls, take messages, forward calls, or assist customers.
Cross-train in other areas.
Report to work regularly and promptly, contribute as a team player, and follow established department and Bank policies, procedures, objectives, and quality assurance standards.