Teller Bilingual Part Time Bassett

Wells Fargo Bank•El Paso, TX

2d•Onsite

About The Position

Wells Fargo is seeking a bilingual Teller to join its National Branch Network. In this customer-focused, front-line role, the Teller supports customers’ everyday banking needs through in-branch interactions, accurately processes transactions, and provides a welcoming, reliable experience. The Teller is a primary customer contact and represents the branch through attentive service, care, and attention to detail. The role builds foundational banking skills by helping the Teller understand customer needs and introduce relevant products, services, and digital tools. The Teller identifies opportunities to support customers and connects them with a banker for detailed product conversations. Working closely with branch teammates, the Teller helps keep daily operations running smoothly and provides a consistent customer experience. Wells Fargo describes the role as an entry point to retail banking and potential long-term career growth, supported by training, coaching, and a team-based culture. The position is part-time, requires Spanish/English speaking and listening proficiency, and includes a work schedule that will include Saturdays. Applicants must pass a required language assessment. The position is not eligible for visa sponsorship. The posting location is 6175 Gateway Blvd W, El Paso, TX 79925.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Bilingual Spanish/English speaking and listening proficiency.
Ability to work a schedule that includes Saturdays.
Must take and pass the required language assessment.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to process transactions accurately across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills to work effectively with branch teammates.
Organization and adaptability, including the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine service transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships, listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
Communicate clearly and use active listening to clarify customer needs and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; identify and escalate issues appropriately.