Teller Bilingual Part Time Pinecrest

Wells Fargo•Miami, FL

1d•Onsite

About The Position

Wells Fargo is seeking a bilingual Teller to join its National Branch Network in a front-line, customer-focused role. The Teller supports customers’ everyday banking needs through in-branch interactions, accurately completes transactions, and provides a welcoming and reliable experience. As a primary point of contact, the Teller represents the branch through strong service, attention to detail, and genuine care. The role builds foundational banking skills by helping the Teller learn about customers’ needs and introduce helpful products, services, and digital tools. The Teller identifies opportunities to support customers and connects them with bankers for detailed product conversations. The position works closely with branch teammates to support daily operations and deliver a consistent, high-quality customer experience. Wells Fargo describes this role as an entry point to retail banking and long-term career growth, supported by training, coaching, and a team-based culture.

Requirements

At least 6 months of customer-interaction experience, or equivalent demonstrated through work experience, training, military experience, or education.
Bilingual speaking and listening proficiency in Spanish and English.
Ability to work a schedule that includes Saturdays.
Must take and pass the required language assessment.

Nice To Haves

Experience in customer-facing roles, strong attention to detail, and ability to process transactions accurately across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills; ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills to work effectively with branch teammates.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.
Spanish desired.

Responsibilities

Accurately process transactions and engage customers with care to deliver a positive and reliable branch experience.
Process routine service transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships and actively listen to understand everyday financial needs; connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in line with policies and controls.
Use communication and active listening skills to clarify needs and provide clear solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.
Follow applicable risk and compliance requirements, policies, and procedures; escalate and remediate issues as appropriate.