Teller

Bank of Hope•Buena Park, CA

11h•$20 - $21

About The Position

The Bank Teller provides efficient, accurate, and courteous service while assisting customers with their banking needs. Reporting directly to the Operations Manager or Branch Manager, the Teller processes daily transactions, follows operational policies, and delivers customer service. The role includes answering routine account, transaction, and service inquiries; educating customers about bank products and services; resolving basic concerns and escalating complex issues; and processing deposits, withdrawals, check cashing, loan payments, and money orders. The Teller maintains a balanced cash drawer and supports branch operations, including ATM balancing, night deposits, and safe deposit box access. The Teller follows bank policies and compliance requirements, including security and fraud prevention protocols; monitors and reports suspicious activity; maintains an organized workstation; and completes administrative tasks such as updating customer records and assisting with branch audits. The role also involves collaborating with branch colleagues, participating in training, supporting other branch functions as needed, and helping achieve branch goals. This is a full-time position with a salary range of $20.00–$21.00 per hour, plus bonus and benefits. Compensation may vary based on qualifications, level, location, skills, and experience.

Requirements

High school diploma.
Excellent written and oral communication skills and the ability to communicate professionally in writing, in person, and over the phone.
Ability to respond effectively to sensitive inquiries or customer complaints.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong organizational skills and willingness to adapt in a fast-paced environment.
Basic to intermediate computer and systems knowledge.
Fluent written and verbal English.

Nice To Haves

Some experience in retail sales and customer service functions.
Korean language skills.
A combination of experience and education may meet the job requirements.

Responsibilities

Provide welcoming, professional, prompt, and courteous service to customers.
Assist customers with routine inquiries about accounts, transactions, and services.
Educate customers about bank products and services and refer them to other team members when appropriate.
Resolve basic customer concerns and escalate complex issues to appropriate branch personnel.
Process deposits, withdrawals, check cashing, loan payments, and money orders accurately and efficiently.
Maintain a balanced cash drawer using established cash-handling procedures.
Protect the accuracy and confidentiality of transactions and comply with bank policies and regulations.
Assist with ATM balancing, night deposits, and safe deposit box access.
Identify opportunities to cross-sell or upsell products and services.
Follow bank policies, procedures, compliance requirements, and security and fraud prevention protocols.
Monitor and report suspicious activity to help safeguard customer accounts and branch assets.
Maintain a clean, organized workstation and ensure supplies and materials are stocked.
Complete administrative tasks, including updating customer records and assisting with branch audits.
Collaborate with branch team members to support smooth operations and consistent service.
Participate in training to improve job knowledge and stay informed about banking products and services.
Support other branch functions and special projects, including during peak times.
Work with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.