Teller Rotating

Community Financial System, Inc.•Village of Penn Yan, NY

4d•Onsite

About The Position

The Teller is a frontline representative of Community Bank, N.A., delivering welcoming, accurate, customer-focused service and supporting the operational integrity of the branch. The role processes routine financial transactions, maintains cash accuracy, assists customers with everyday banking needs, and provides information about banking products, services, and digital tools. Tellers identify customer needs and connect customers with appropriate branch partners, while following security, compliance, and fraud-prevention procedures. This is a rotating role requiring regular travel to multiple branch locations within the region, with flexibility to cover different branches and provide support when needed. The position is 30 hours per week. Reliable transportation is required, and mileage is reimbursed according to company policy. The role also involves attending an initial 5–7 day training program and other training, meetings, and professional development activities, with travel as required.

Requirements

High school diploma or GED.
Ability to complete internal teller and product training.
Ability to attend a 5–7 day initial training program, which may involve overnight travel depending on distance.
Reliable transportation and ability to travel regularly among multiple branch locations within the region.
Ability to work flexible hours based on branch needs and adapt to different branch environments, including short-notice coverage.
Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events as required.
Excellent interpersonal, listening, and communication skills.
Strong attention to detail and accurate, proficient math skills.
Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
Comfort using computers, digital tools, and standard office applications, with the ability to learn banking systems.
Ability to build trust, demonstrate professionalism, and remain composed in sensitive or involved customer situations.
Ability to identify customer needs and direct customers toward appropriate bank products and services.
Must consistently demonstrate the company's core values of Integrity, Humility, Teamwork, and Excellence.
Demonstrated ability to work directly with customers in a service or problem-solving capacity.
Must be at least 18 years of age.

Nice To Haves

Prior customer service and/or banking experience.

Responsibilities

Welcome customers and provide friendly, accurate, efficient service as the first point of contact in the branch.
Process routine financial transactions, including deposits, withdrawals, payments, and check cashing, while verifying customer identity and available funds.
Balance the cash drawer and perform teller transactions accurately within established guidelines.
Listen to customers’ needs, answer routine inquiries, and explain relevant products, services, digital banking tools, and self-service options.
Refer customers to appropriate branch team members or specialists for additional services and more complex financial needs.
Help manage lobby flow by guiding customers to the appropriate team member or service area.
Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance.
Collaborate with branch colleagues to support branch operations, customer experience goals, and a positive, inclusive work environment.
Follow security, authentication, dual-control, cash-handling, opening and closing, documentation, and confidentiality procedures.
Watch for unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns.
Support internal audits, reviews, and regulatory requests, and comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
Participate in branch meetings, training, and professional development, including travel to training locations as required.
Travel to other branches as needed to support staffing and service levels, including coverage on short notice.
Perform other related duties as assigned or directed to support branch and bank objectives.

Benefits

11 paid holidays
Paid vacation
Medical insurance
Vision insurance
Dental insurance
401(k) with generous match
Pension
Tuition reimbursement
Banking discounts
Potential for an annual merit increase
Applicable training travel expenses, such as mileage and lodging, are covered or reimbursed