Lone Oak Part-Time Teller

FNB Bank•Paducah, KY

About The Position

Under general supervision and in accordance with established policies and procedures, the Teller provides customer service by processing savings, checking, and loan transactions; cashing checks; and selling money orders and traveler’s checks. The role also processes mail and night deposits, maintains account records, cross-sells bank services, balances daily transactions, and verifies cash totals. The Teller may admit authorized customers to the safe deposit area and open and close safe deposit box rentals. Other duties may be assigned. The Teller represents the Bank courteously and professionally while providing prompt, efficient, and accurate service. The position involves following BSA requirements, resolving customer complaints tactfully, and cross-training for other branch duties when needed. Work hours may be unpredictable, and longer hours may be necessary to balance transactions during problems or unusually heavy customer traffic. The role requires standing for extended periods and involves potential exposure to robbery, with detailed instructions and procedures provided to minimize risk.

Requirements

High school diploma or equivalent.
Completion of teller training.
Interpersonal skills to represent the Bank positively in customer transactions.
Ability to learn and operate teller software and standard office equipment, including a computer, adding machine, teller machine, check writer, and typewriter.
Proficiency in word processing, web skills, email, and general computer use.
Up to two months of on-the-job training to become familiar with departmental procedures.

Responsibilities

Provide courteous, professional, prompt, efficient, and accurate customer service while representing the Bank.
Receive and process cash and checks for savings and checking deposits, verify amounts, examine checks for endorsement and negotiability, and complete transactions.
Comply with BSA requirements and complete appropriate documentation.
Cash checks and make savings and checking account withdrawals after verifying signatures and account balances.
Inspect checks, bonds, money orders, and savings withdrawals to determine negotiability.
Cross-sell Bank services and explain accounts, certificates, interest, and rates; suggest services such as safe deposit boxes and traveler’s checks.
Receive mortgage, commercial, and installment loan payments, verify amounts due, collect applicable late charges, and complete transactions.
Balance the ATM and daily transactions and verify cash totals.
Admit authorized customers to the safe deposit area and open and close safe deposit box rentals.
Resolve customer complaints tactfully and effectively by taking ownership of the problem.
Cross-train for other branch duties when necessary.
Perform related duties as assigned.