Teller Bilingual Part Time Bruce B Downs

Wells Fargo Bank•Tampa, FL

3d•Onsite

About The Position

Wells Fargo is seeking a bilingual Teller to join its National Branch Network. In this customer-focused, front-line role, the Teller supports customers’ everyday banking needs through in-branch interactions, accurately completing transactions and delivering a welcoming, reliable experience. The Teller is a primary point of contact for customers and represents the branch through attentive service, care, and accuracy. The role involves learning about customers’ needs, introducing helpful products, services, and digital tools, and connecting customers with a banker for more detailed product conversations. The Teller works with branch teammates to support daily operations and provide a consistent customer experience. The position provides exposure to retail banking and opportunities for career growth, supported by Wells Fargo training, coaching, and a team-based culture. The position is part-time and requires Spanish/English speaking and listening proficiency. The schedule includes Saturdays.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Bilingual speaking and listening proficiency in Spanish and English.
Must take and pass the required language assessment.
Ability to work a schedule that includes Saturdays.
Not eligible for visa sponsorship.

Nice To Haves

Customer-facing experience, strong attention to detail, and the ability to process transactions accurately across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and direct them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships by actively listening to understand everyday financial needs and connecting customers with relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Communicate clearly, ask questions to clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
Follow applicable policies and procedures and fulfill risk and compliance obligations, including escalating and remediating issues as appropriate.