Part Time Teller - Brookland

PNC•Washington, DC

7d•$17 - $29•Onsite

About The Position

As a part-time Teller within PNC’s Retail Bank organization, based in Washington, DC, you will deliver customer experiences intended to improve financial wellbeing and build loyalty. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals. The role is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. You will engage with customers in the lobby, use product and procedural knowledge to address their needs, and leverage technology, tools, and resources to help them manage transactions. You will also complete teller and branch operations and maintenance transactions accurately and efficiently while following policies and procedures and exercising sound judgment within established limits. PNC emphasizes customer focus and effective management of business risks.

Requirements

No prior experience is required.
A university or college degree, high school diploma, or GED is not required for roles at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility
Dental and vision options, depending on eligibility
Employee life insurance
401(k) with PNC match
Pension and stock purchase plans
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Parental leave
Up to 11 paid holidays each year
7 occasional absence days each year, unless otherwise required by law
Vacation accrual based on hours worked, usable after 90 days of service