Teller Rotating

Community Financial System, Inc. • Watkins Glen, NY

17d • Onsite

About The Position

The Teller serves as a frontline representative of Community Bank, N.A., delivering welcoming, accurate, customer-focused service and supporting the operational integrity of the branch. The role processes routine financial transactions, maintains cash accuracy, assists customers with everyday banking needs, and shares information about banking products, services, and digital tools. Tellers listen to understand customer needs and connect customers with appropriate branch partners when additional expertise or services are needed.

This is a rotating position that requires regular travel among multiple branch locations within the region, reliable transportation, and flexibility to cover different locations, including on short notice. The role also requires attendance at training sessions, meetings, and professional development activities; initial training may involve overnight travel. The position is 25 hours per week.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Ability to complete internal teller and product training.
• Ability to attend an initial 5–7 day training program, which may involve overnight travel depending on distance.
• Reliable transportation and ability to travel regularly among regional branch locations and to required training, meetings, and company-sponsored events.
• Ability to work flexible hours based on branch needs and adapt to different branch environments, including coverage on short notice.
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail and accurate, proficient math skills.
• Clear thinking, sound judgment, and ability to remain focused in a fast-paced environment.
• Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, and standard office applications, with the ability to learn banking systems.
• Ability to build trust, demonstrate professionalism, and remain composed in sensitive or involved customer situations.
• Ability to identify customer needs and direct customers toward appropriate bank products and services.
• Must consistently demonstrate the company's core values of Integrity, Humility, Teamwork, and Excellence.
• Ability and willingness to perform the listed physical functions, with reasonable accommodations where applicable.

Nice To Haves

• Prior customer service and/or banking experience.
• Demonstrated experience working directly with customers in a service or problem-solving capacity.

Responsibilities

• Welcome customers and serve as a professional first point of contact in the branch.
• Process routine transactions, including deposits, withdrawals, payments, and check cashing, while verifying customer identity and available funds.
• Maintain an accurate cash drawer and perform teller transactions precisely.
• Listen to customers, discuss their transactional needs, and provide information about appropriate banking products, services, and digital tools.
• Refer customers to appropriate branch team members or specialists for additional services or more complex financial needs.
• Assist with routine customer inquiries and concerns, escalating complex matters when appropriate.
• Support lobby management and customer flow, answer incoming calls, and assist with routine branch operations.
• Protect customer and bank information and follow security, authentication, dual-control, cash-handling, and documentation procedures.
• Watch for suspicious activity, follow fraud-prevention procedures, and escalate concerns.
• Support audits, reviews, and regulatory requests, and comply with applicable laws, regulations, policies, procedures, and training requirements.
• Collaborate with branch colleagues, contribute to a positive and inclusive work environment, and participate in branch meetings, training, and professional development.
• Travel to other branches as needed to support staffing and service levels, and perform other related duties as assigned.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous company match
• Pension
• Tuition reimbursement
• Banking discounts
• Company-covered or reimbursed applicable travel expenses for initial training, such as mileage and lodging
• Mileage reimbursement for travel to other branches according to company policy
• Potential for an annual merit increase

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED