Teller (Titusville)

Community Credit Union of Florida•Titusville, FL

6d•$19 - $21

About The Position

The Teller supports Community Credit Union of Florida’s mission by providing outstanding service to internal and external members, identifying members’ financial needs, and recommending appropriate credit union solutions. The position performs routine branch and intermediate member-service duties, including accepting deposits, processing loan payments, cashing checks, and handling savings withdrawals. It also supports night depository operations, maintains member relationships, and refers members to appropriate staff for additional services. The incumbent may be required to work at different branches and rotate between locations as needed. The Teller performs member transactions and provides information about credit union services, while promoting and cross-selling products and services. The role also includes lobby and telephone support, cash and vault security, balancing the cash drawer, maintaining member information, and following applicable credit union policies and regulatory requirements, including BSA, AML, CIP, and CDD procedures. The position is performed in an open, shared, non-confined office setting. The employee may be required to lift up to 50 pounds and stand for up to eight hours. The role requires frequent communication, detailed work, problem-solving, and the ability to manage stress, interruptions, and multiple tasks.

Requirements

High school diploma or GED, plus two or more years of related experience and/or training, or an equivalent combination of education and experience.
Work-related experience should include cash handling, customer service, and financial institution operations.
Educational experience should be business- or financial-industry-related, whether acquired through in-house training, formal education, or industry-related curriculum.
Effective sales experience, including cross-selling products and services, building relationships, identifying customer needs, and selling appropriate products and services.
Intermediate computer terminal and personal computer skills, as well as typing skills sufficient to meet production needs.
Intermediate knowledge of relevant state and federal banking compliance regulations and credit union operating policies.
Intermediate math skills, including calculating interest, balancing accounts, performing arithmetic with whole numbers, fractions, and decimals, identifying routine mathematical errors, and promptly counting currency, coins, and negotiable instruments.
Effective oral and interpersonal communication skills and the ability to follow instructions, interpret documents, understand procedures, and communicate clearly with members and employees.
Ability to deal with difficult problems and analyze or research simple problems to identify an appropriate solution.
Effective organization and time-management skills, ability to multitask and work with moderate supervision, and ability to work as part of a team.
Comfort working in a shared space with constant noise and without a private office.
Reliable transportation.
Ability to read documents or instruments, perform detailed work, problem-solve, communicate verbally and in writing, apply math and analytical reasoning, and handle stress, concurrent tasks, and interruptions.
Ability to perform the position safely without endangering the health or safety of oneself or others.

Responsibilities

Support the credit union’s mission, core values, and objectives while following bylaws, regulations, policies, service standards, and work procedures.
Provide service to internal and external members in accordance with service promises and established service goals.
Promote teamwork and cooperate with colleagues.
Help achieve departmental goals and follow operating policies, procedures, and applicable state and federal regulations.
Perform member transactions, including deposits, withdrawals, cash advances, transfers, and money orders, and verify that documentation is authorized, complete, and within permitted limits.
Receive mortgage, installment, and share-secured loan payments, ensuring amounts due and applicable late charges are collected.
Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to members.
Process coin deposits, balance the coin machine, and remove or replace coin bags as needed.
Provide information about credit union services, membership eligibility, accounts, rates, locations, hours, and contact information.
Promote and cross-sell account products and services by identifying member needs and making recommendations.
Assist members with lobby services such as check orders, stop payments, wire transfers, coin machine use, statement copies, records research, debit card pinning or re-issuance, safety deposit box access, records maintenance, and notary services as needed.
Respond to member inquiries by telephone, follow up with information or calls, investigate and correct errors, resolve problems, and help members use electronic delivery channels.
Follow security controls to help detect and prevent fraud, theft, robberies, threats, fires, accidents, and other safety issues.
Maintain security over cash, operating procedures, and other valuables; balance the cash drawer daily and verify cash returned to the vault.
Assist with opening, balancing, and closing the vault as needed.
Update member information and verify member identity.
Follow BSA, AML, CIP, and CDD policies and procedures to ensure regulatory compliance.
Perform other related duties and special projects as assigned.