Teller Part Time Burbank Civic Plaza

Wells Fargo•Burbank, CA

3d•$22 - $28•Onsite

About The Position

Wells Fargo is seeking a part-time Teller for its National Branch Network at Burbank Civic Plaza. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions. The Teller accurately completes transactions while providing a welcoming, reliable experience and representing the branch through attentive service and genuine care. The Teller develops foundational banking skills by learning about customers’ needs and introducing helpful products, services, and digital tools. The role identifies opportunities to support customers and connects them with bankers for detailed product conversations. The Teller works with branch teammates to support daily operations and provide a consistent, high-quality customer experience. Wells Fargo provides training, coaching, and a team-based culture to support career growth and mobility. The position is located at 250 E Olive Ave, Burbank, CA 91502. The schedule will include Saturdays. The position is not eligible for Visa sponsorship. The stated base pay range is $22.00–$27.50; pay may vary based on factors including performance, skills, experience, and work location. Employees may also be eligible for incentive opportunities.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles and strong attention to detail, including accurately processing transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills; ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions quickly.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills to work effectively with branch teammates.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships and listen actively to understand everyday financial needs; connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in line with policies and controls.
Use strong communication and active listening to clarify needs and provide clear solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.