Part Time Teller, Stadium Plaza, Lowell, MA

Santander•Lowell, MA

2d•$30,000 - $47,000•Onsite

About The Position

As a Teller, you assist customers with financial needs and process transactions. You provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer suitable product solutions, and escalate complex issues for timely resolution. The role may also support nearby branch locations based on business necessity. The position requires a high school diploma or GED, at least six months of cash-handling experience, and at least six months of demonstrated customer-service experience. You should be comfortable using digital tools and technology, following bank policies and procedures, and working branch hours that may include evenings and weekends.

Requirements

High school diploma or GED.
At least 6 months of cash-handling experience.
At least 6 months of demonstrated customer-service experience.
Excellent customer-service skills and a passion for helping others.
Ability to identify and escalate risk concerns to appropriate channels.
Ability to follow directions, policies, and procedures.
Effective listening and communication skills.
Comfort using digital tools and technology to enhance customer engagement.
Ability to stay energetic and organized and multitask in a fast-paced, changing environment.
Accuracy and attention to detail.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include weekends and evenings.
Legal authorization to work in the United States on a full-time basis without employer sponsorship.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Preferred experience with Microsoft Office products.

Responsibilities

Welcome customers, minimize wait times, and assist with banking needs.
Process deposits, withdrawals, transfers, and other transactions.
Handle cash and maintain accurate cash drawer balances.
Follow bank policies and procedures, including compliance and risk-management protocols, to help prevent fraud.
Identify opportunities to cross-sell bank products and deepen customer relationships.
Use digital tools to educate customers about self-service options.
Assist with custodianship, audits, and other operational tasks.
Maintain a clean and organized work area.
Support nearby branch locations when required by business necessity.
Identify and escalate risk concerns through appropriate channels.
Perform other duties as directed by supervisors or managers.