Teller Part Time Burbank Civic Plaza

Wells Fargo Bank•Burbank, CA

2d•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network in a front-line, customer-focused role. The Teller supports customers’ everyday banking needs through in-branch interactions, accurately completes transactions, and provides a welcoming and reliable experience. As a primary point of contact, the Teller represents the branch through attentive service and care, builds foundational banking skills, learns about customer needs, and introduces relevant products, services, and digital tools. The Teller identifies opportunities to help customers and connects them with bankers for detailed product conversations. The role works closely with branch teammates to support daily operations and a consistent customer experience, with training, coaching, and opportunities for career growth. The position is part-time and based at 250 E Olive Ave, Burbank, CA 91502. The schedule will include Saturdays. The role is not eligible for Visa sponsorship. The listed base pay range is $22.00–$27.50; pay may vary based on factors including performance, skills, experience, and work location. Employees may also be eligible for incentive opportunities.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.
Position is not eligible for Visa sponsorship.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to process transactions accurately across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Proven cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking methods, including digital tools, self-service options, or the appropriate team member.
Build customer relationships, listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Communicate clearly, use active listening to clarify needs, and provide straightforward solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions and concerns, escalating more complex issues to support timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; monitor and escalate risks or issues and make sound risk decisions.