Teller Bilingual Part Time West Maple

Wells Fargo Bank•Cumming, GA

4d•Onsite

About The Position

Wells Fargo is seeking a bilingual Teller to join its National Branch Network. In this customer-focused, front-line role, the Teller supports customers’ everyday banking needs through in-branch interactions, accurately completing transactions and providing a welcoming, reliable experience. The Teller is a primary customer contact, learns about customers’ needs, introduces relevant products, services, and digital tools, and connects customers with a banker for more detailed product conversations. The role works closely with branch teammates to support daily operations and consistent service, and offers foundational retail banking experience with training, coaching, and opportunities for career growth. The position is part time and located at 106 W Maple St., Cumming, Georgia. The schedule includes Saturdays. Spanish/English speaking and listening proficiency is required, and candidates must pass a required language assessment. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, education, or a combination of these.
Spanish/English bilingual speaking and listening proficiency.
Must take and pass the required language assessment.
Ability to work a schedule that includes Saturdays.
Not eligible for visa sponsorship.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to process transactions accurately across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and escalate concerns appropriately.
Ability to identify customer needs, recognize referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills.
Organization and adaptability, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and direct them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships, listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, using sound judgment and managing risk in accordance with policies and controls.
Communicate clearly, use active listening to clarify customer needs, and provide straightforward solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions and concerns and escalate more complex issues for timely resolution.
Follow applicable risk programs, policies, and procedures; fulfill risk and compliance obligations; and promptly escalate and remediate issues.