Teller - Pearlridge Branch

Central Pacific Bank•Aiea, HI

1d•Onsite

About The Position

Tellers at Central Pacific Bank believe customer service begins with exceeding (not simply meeting) customer expectations. You are the face of our company to many customers and non-customers alike. Processing routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions, etc.) and giving a warm welcome to everyone who comes into the branch are key performances of your position. Helping customers meet their financial goals by informing them of products and services to meet their individual needs is your passion. We're looking for people, like you, who want more than just a job – people who want to make a difference in the communities where we live and work. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.

Requirements

High School Diploma or equivalent required.
6 months or more of experience in cash handling and customer service.
1+ year(s) of experience in cash handling and customer service.
1+ year(s) of experience in a Financial Institution and/or Teller experience.

Responsibilities

Provides an Exceptional Customer Experience
Delivers personalized customer service and consistently look for ways to “WOW” customers
Tackles a variety of financial transactions ranging from check cashing & cash deposits to loan payments to counting currency and coin accurately
Maintains accurate records of each customer in accordance with the bank’s policies and procedures
Answers customer questions with a can-do attitude, no matter how complex or technical
Complies with all security procedures and bank regulations that apply to your position
Maintains working knowledge of our policies and procedures that apply to your position
Safeguards assigned, branch and customer cash according to Security Procedures
Holds financial conversations to determine needs and refer appropriate solutions
Identifies referral opportunities to maintain relationships and adds value for all customers
Actively cross sells bank products and services
Participates in branch or bank wide campaigns
Maintains and submits customer referrals and reports as required
Works as a team to meet and exceed individual and team goals