Teller

Erie Federal Credit Union•Erie, PA

17h

About The Position

Serves as a liaison between the Credit Union and its members by providing teller services. The role performs routine financial transactions, explains Credit Union services and policies, responds to member requests and concerns, and provides account information. It also supports compliance, sales of products and services, balancing, mail and night-deposit processing, and other Credit Union operations. The listed duties may be supplemented as necessary and are not an exhaustive inventory of the work.

Requirements

Completion of high school education.
Basic mathematical skills, including calculations involving addition, subtraction, multiplication, and division.
Previous work experience in cash handling, retail operations, or customer service.
Intermediate working knowledge of PC applications, including Office Suite.
Knowledge of Credit Union products, services, policies, and procedures.
Professional, well-developed interpersonal skills for communicating with members and co-workers.
Maintain a good attitude about the job and the Credit Union.
Ability to meet the listed physical demands, including occasional lifting or carrying 25 to 50 pounds.

Responsibilities

Perform routine member transactions, including deposits, withdrawals, loan payments, transfers, and check cashing.
Provide routine information about Credit Union services and policies, including membership eligibility, account types, rates, and office hours.
Respond to member requests, problems, and complaints, or direct members to the appropriate person for assistance.
Explain services available to members.
Process mail and night-deposit transactions.
Provide account status information, including current balances and loan payoffs.
Keep current on Credit Union procedures and services.
Deposit members’ funds into CD and IRA accounts.
Issue cashier’s checks and money orders.
Balance the teller drawer at the end of the day.
Provide members with forms needed to conduct Credit Union business.
Cross-sell Credit Union products and services.
Maintain current knowledge of Credit Union policies and procedures, including compliance with federal laws and regulations established by the NCUA and other regulatory agencies.
Process CTR reports, SAR reports, and monetary logs.
Assist with mailings, promotions, and special projects as necessary.
Maintain Credit Union facilities.
Attend meetings, conferences, and seminars relating to areas of responsibility.