Teller Bilingual Vons Fillmore

Wells Fargo Bank•Fillmore, CA

5d•Onsite

About The Position

Wells Fargo is hiring a bilingual Teller for its National Branch Network at the Vons Fillmore location. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions. The Teller processes transactions accurately, provides a welcoming and reliable experience, learns about customer needs, and introduces customers to relevant products, services, and digital tools. The role also connects customers with bankers for more detailed product conversations and works with branch teammates to keep daily operations running smoothly. Wells Fargo describes the role as a starting point for growth in retail banking, with training, coaching, and team-based support. The position requires Spanish/English speaking and listening proficiency and successful completion of a required language assessment. The schedule will include Saturdays. The role is not eligible for visa sponsorship. The listed base pay range is $22.00–$27.50; employees may also be eligible for incentive opportunities.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Bilingual speaking and listening proficiency in Spanish and English.
Ability to work a schedule that includes Saturdays.
Must take and pass the required language assessment.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to process transactions accurately across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions quickly.
A professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills with branch teammates.
Organization and adaptability, including the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships by actively listening to everyday financial needs and connecting customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercising sound judgment and managing risk in accordance with policies and controls.
Communicate clearly, use active listening to clarify needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.