Teller - Greenway Fry's

Desert Financial Credit Union • Surprise, AZ

7d

About The Position

Tellers contribute to the success of the credit union and its members by delivering accurate, efficient, and exceptional service experiences. They focus on service excellence and financial wellbeing by building trust through member transactions, handling cash responsibly, and engaging in basic consultative conversations to identify member needs. Tellers exemplify Desert Financial’s dedication to outstanding service by performing every transaction with precision, adhering to operational and compliance standards, and providing courteous, solutions-oriented support to every member. As key members of the branch team, they build foundational knowledge of credit union products and services while developing the skills to support members’ financial wellbeing, promote self-service adoption, and maintain a welcoming, inclusive branch environment.

Requirements

• High school diploma or GED.
• At least 1 year of experience in sales and service.
• Demonstrated accuracy and focus in processing transactions, maintaining records, and following procedures, including proactively recognizing and resolving discrepancies.
• Genuine care, patience, and professionalism in interactions, with the ability to recognize member emotions and respond appropriately.
• Ability to adapt to evolving processes, technologies, and priorities while maintaining a positive, solutions-focused mindset in a fast-paced environment.
• Clear, confident communication and active listening skills.
• Ability to contribute to branch goals through teamwork, communication, and shared accountability, and to support a cooperative, inclusive environment.
• Comfort with technology and eagerness to learn new systems or tools; willingness to accept feedback and pursue professional growth.

Nice To Haves

• Previous experience with cash handling.
• Previous financial institution experience.
• Notary state certification within 30 days.

Responsibilities

• Build trusted member relationships by welcoming members to the branch, managing lobby traffic and appointment scheduling, and providing courteous, professional, solutions-oriented support.
• Process member transactions, including deposits, withdrawals, check payments, and account servicing, accurately and professionally.
• Uphold operational standards and compliance policies, take ownership of issue resolution, and act promptly on potential fraud or security concerns.
• Engage members in consultative conversations to identify financial needs, provide basic financial guidance, and submit qualified referrals.
• Use and promote digital tools and CRM systems to complete transactions accurately, maintain data integrity, and help members adopt self-service options.
• Participate in coaching, feedback sessions, and cross-training to enhance performance and support branch goals.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED