Bilingual Teller - Baseline Fry's

Exciting • Laveen, AZ

1d

About The Position

Tellers support the success of the credit union and its members by providing accurate, efficient, and exceptional service. They build trust through member transactions, handle cash responsibly, and hold basic consultative conversations to identify member needs. The role requires precise transaction processing, compliance with operational standards, courteous and solutions-oriented member support, and a welcoming, inclusive branch environment. Tellers develop foundational knowledge of credit union products and services, support members’ financial wellbeing, and encourage adoption of self-service options.

Requirements

• High school diploma or GED.
• At least 1 year of experience in sales and service.
• High accuracy and focus when processing transactions, maintaining records, and following procedures, including proactively recognizing and resolving discrepancies.
• Genuine care, patience, and professionalism in member interactions; ability to recognize member emotions and respond appropriately.
• Ability to adapt to changing processes, technologies, and priorities while maintaining a positive, solutions-focused approach in a fast-paced environment.
• Clear and confident communication and active listening skills.
• Ability to contribute to branch goals through teamwork, communication, shared accountability, and support for a cooperative, inclusive environment.
• Comfort with technology and eagerness to learn new systems and tools; openness to feedback and professional growth.

Nice To Haves

• Previous cash-handling experience.
• Previous financial institution experience.
• State Notary certification within 30 days.

Responsibilities

• Welcome members to the branch, manage lobby traffic and appointment scheduling, and provide courteous, professional, solutions-oriented support.
• Process deposits, withdrawals, check payments, and account servicing accurately and professionally.
• Follow operational and compliance policies, take ownership of issue resolution, and respond promptly to potential fraud or security concerns.
• Hold consultative conversations to identify members’ financial needs, provide basic financial guidance, and submit qualified referrals.
• Use digital tools and CRM systems to complete transactions accurately, maintain data integrity, and help members adopt self-service options.
• Participate in coaching, feedback sessions, and cross-training to improve performance and support branch goals.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED