Bilingual Teller - Baseline Fry's

Desert Financial Credit Union • Phoenix, AZ

7d

About The Position

Tellers contribute to the success of the credit union and its members by delivering accurate, efficient, and exceptional service. They build trust through member transactions, handle cash responsibly, and engage in basic consultative conversations to identify member needs. The role requires precision, adherence to operational and compliance standards, and courteous, solutions-oriented support. Tellers build foundational knowledge of credit union products and services while supporting members’ financial wellbeing, promoting self-service adoption, and maintaining a welcoming, inclusive branch environment.

The position includes welcoming members, managing lobby traffic and appointments, processing transactions and account servicing, resolving issues, and responding promptly to potential fraud or security concerns. Tellers also provide basic financial guidance, submit qualified referrals, use digital tools and CRM systems, and participate in coaching, feedback, and cross-training.

Requirements

• High School Diploma or GED.
• At least 1 year of experience in sales and service.
• Demonstrated accuracy and focus in processing transactions, maintaining records, and following procedures; ability to recognize and resolve discrepancies.
• Genuine care, patience, and professionalism in interactions, with the ability to respond appropriately to member emotions.
• Ability to adapt to evolving processes, technologies, and priorities in a fast-paced environment.
• Clear and confident communication and active listening skills.
• Ability to contribute to branch goals through teamwork, communication, and shared accountability.
• Comfort with technology and willingness to learn new systems and tools.

Nice To Haves

• Previous cash-handling experience.
• Previous financial institution experience.
• Notary state certification within 30 days.

Responsibilities

• Welcome members, manage lobby traffic and appointment scheduling, and provide courteous, professional, solutions-oriented support.
• Process deposits, withdrawals, check payments, and account servicing accurately and in accordance with compliance and operational standards.
• Take ownership of issue resolution and act promptly on potential fraud or security concerns.
• Engage members in consultative conversations, identify financial needs, provide basic guidance, and submit qualified referrals.
• Use digital tools and CRM systems to complete transactions accurately and maintain data integrity.
• Help members adopt self-service options.
• Participate in coaching, feedback sessions, and cross-training to improve performance and support branch goals.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED