Teller - East Texas

Credit Union of Texas•Sulphur Springs, TX

3h•Onsite

About The Position

The Teller is a front-line ambassador for Credit Union of Texas, responsible for accurately and efficiently processing member financial transactions while delivering an exceptional, personalized service experience with every interaction. The Teller identifies member financial needs through active listening and conversation, recommends appropriate CUTX products and services to meet those needs, and contributes to branch sales and service goals. The role operates within strict regulatory, security, and confidentiality requirements and uses CUTX-approved technology and AI-assisted tools to support accurate transaction processing and member needs identification.

Requirements

High school diploma or General Education Degree (GED) required.
Minimum six (6) months of similar or related experience (cash handling, retail, customer service, or financial services).
Goal-oriented and self-motivated to meet sales and service expectations.
Service-oriented with a genuine interest in helping members.
Strong attention to detail and problem-solving ability, particularly with numbers and cash handling.
Strong active listening skills to identify member needs.
Strong written and verbal communication skills.
Ability to multitask, prioritize, and adapt in a fast-paced, consistently changing environment.
Team-oriented with the ability to work collaboratively in a branch setting.
Basic mathematical ability — comfort with figures, percentages, and balancing.
Working knowledge of (or willingness to learn) BSA/AML, OFAC, Reg CC, USA PATRIOT Act/CIP, and CUTX privacy requirements.
Proficiency with standard office technology and the ability to learn CUTX core banking and teller systems.

Nice To Haves

Prior teller, cashier, or financial services experience preferred.
Prior credit union or community bank experience preferred.
Bilingual English / Spanish preferred.

Responsibilities

Accurately and efficiently process member transaction requests, including deposits, withdrawals, transfers, loan payments, check cashing, money orders, and cashier's checks.
Deliver an 'unexpected experience' by providing consistently outstanding service to internal and external members with every interaction.
Balance cash drawer and transactions daily in accordance with established procedures; research and resolve discrepancies promptly.
Greet members warmly, listen actively to identify financial needs, and provide accurate information about CUTX products, services, and account features.
Identify member financial needs through conversation and review of account activity, and recommend appropriate CUTX product and service solutions.
Meet or exceed individual sales and service goals (referrals, product recommendations, member satisfaction) established by branch leadership.
Refer members to Member Service Representatives, Loan Officers, or other CUTX specialists when needs extend beyond the Teller's scope.
Remain compliant with all applicable financial regulations, including BSA/AML, OFAC, Regulation CC (funds availability), USA PATRIOT Act/CIP, and CUTX privacy and security policies.
Identify and escalate suspicious activity, potential fraud, elder financial exploitation, and any transaction that triggers Currency Transaction Report (CTR) or Suspicious Activity Report (SAR) review thresholds.
Perform job duties within CUTX bylaws, regulations, Board of Directors policies, established internal and external service standards, and documented work procedures.
Protect member non-public personal information (NPI) and other sensitive information by maintaining confidentiality and adhering to CUTX's privacy policy.
Accept responsibility for branch security by safeguarding keys, combinations, documents, records, cash, and negotiable items in accordance with dual-control and other security procedures.
Follow opening, closing, and cash-handling procedures, including cash limits and overage/shortage reporting.
Use CUTX-approved core banking, teller capture, and member-needs tools accurately and efficiently.
Participate in pilots of CUTX-approved AI tools that support transaction accuracy, member-needs identification, and knowledge lookup; provide feedback and adopt approved enhancements.
Complete all assigned compliance, product, and AI training within required timeframes.
Apply human-in-the-loop review on every AI-suggested product recommendation, knowledge answer, or risk prompt before acting with or speaking to the member.
Stop reliance on AI output and escalate immediately if the output appears inaccurate, biased, non-compliant, or outside the role's documented scope (Generative AI Usage Policy §3.5).
Refrain from entering member NPI, confidential CUTX information, or material non-public information into any AI tool not explicitly approved for that data classification.
Complete all required AI training within thirty (30) days of hire and maintain currency on annual refreshers.
Responsible for all enterprise compliance obligations applicable to a CUTX team member, including BSA/AML, OFAC, USA PATRIOT Act/CIP/CDD, GLBA and the Safeguards Rule, Fair Lending laws (ECOA/Reg B, Fair Housing Act), UDAAP, Information Security and Acceptable Use, and the CUTX Code of Conduct.
Responsible for the CUTX Generative AI Usage Policy (TRAIGA / HB 149-aligned), the CUTX AI Playbook (including Tier 2 obligations applicable to this role), and Texas Responsible Artificial Intelligence Governance Act (TRAIGA / HB 149) requirements applicable to the role.
Bank Secrecy Act / Anti-Money Laundering (BSA/AML), including currency transaction reporting (CTR) and suspicious activity reporting (SAR) referral thresholds.
Office of Foreign Assets Control (OFAC) screening as applied at the teller line.
USA PATRIOT Act / Customer Identification Program (CIP) requirements.
Regulation CC — Funds Availability and check hold standards.
Regulation E — Electronic Funds Transfers (as applied at the teller line).
GLBA / Privacy of member non-public personal information.
Elder financial exploitation identification and escalation per CUTX procedure.
CUTX Cash Handling, Branch Security, and Teller Operations procedures.