Market Trainer - East Texas Region

Whistle Express Car Wash•Lower Macungie Township, PA

4d•$66,300 - $118,400•Hybrid

About The Position

The Market Trainer is responsible for delivering consistent, high-quality training across all car wash locations within an assigned market. This role focuses on onboarding and developing team members—both in Operations and Maintenance—through hands-on, in-tunnel, and on-site training. The Market Trainer ensures that employees understand car wash processes, equipment safety, guest service standards, chemical handling, preventative maintenance basics, and company operating procedures. This role partners closely with Site Managers, Market Directors and Managers, Maintenance Supervisors, and the centralized Training Team to roll out new programs, support new site openings, strengthen talent pipelines, and identify training gaps across the market. The Market Trainer plays a vital part in maintaining operational consistency and equipment reliability across the brand.

Requirements

1–3 years of experience in car wash operations, tunnel operations, or maintenance
Strong understanding of tunnel equipment, basic troubleshooting, and wash-quality standards
Experience coaching or training frontline employees or leaders
Strong communication and facilitation skills
Ability to work in fast-paced outdoor environments around moving equipment
Valid driver’s license and ability to travel regularly within the market

Nice To Haves

Experience as Site Manager, Assistant Site Manager, Market Technician, or similar role
Experience training or instructing in a field environment
Familiarity with chemical systems, preventative maintenance routines, or tunnel safety protocols
Experience using LMS tools, digital training programs, or SOP systems
Bilingual (if relevant to market)

Responsibilities

Facilitate new hire onboarding for car wash associates, site leaders, and maintenance technicians
Deliver hands-on training on tunnel operations, loading procedures, safety protocols, equipment resets, and quality standards
Train teams on chemical usage, titration basics, preventative maintenance tasks, and tunnel readiness
Certify team members on SOPs, wash quality, guest experience, upselling standards, and safety
Lead training at high-volume locations and designated training sites
Complete other duties as assigned to support their market
Serve as the primary trainer for market-level new site openings
Deliver pre-opening and opening-week training for all roles, including operations and maintenance basics
Support ramp-up by reinforcing procedures, performance expectations, and equipment care
Provide additional coaching and troubleshooting support during the stabilization period
Conduct on-site visits to evaluate skill levels, observe wash quality, and reinforce training
Provide coaching to improve tunnel operations, throughput, guest service, chemical management, and equipment uptime
Partner with Site Managers and DMs on onboarding plans, action plans, and development plans
Mentor high-potential employees to prepare them for leadership roles
Work closely with the centralized training team to roll out new initiatives, SOP updates, technology changes, and equipment or chemical updates
Ensure all training content is delivered accurately and consistently across the market
Support pilot programs and provide feedback based on real-world implementation
Communicate implementation challenges and successes from the field back to training leadership
Document training hours, certifications, checklists, and skill verifications
Maintain training logs and ensure compliance with company training requirements
Perform quality checks to ensure adherence to wash standards, equipment care protocols, and safety guidelines
Provide feedback to instructional designers to improve job aids, SOPs, and training materials
Evaluate performance trends to uncover training gaps at the site, team, or regional level
Gather feedback from Market Leaders, Maintenance teams, and site teams
Recommend targeted training solutions and improvements
Support corrective action plans where skill or knowledge gaps affect safety, uptime, or guest experience