Teller - 44th & Wadsworth

PNC•Wheat Ridge, CO

3d•$33,000 - $55,000•Onsite

About The Position

The Teller works within PNC’s retail organization and is based in Wheat Ridge, Colorado. The role delivers customer experiences intended to improve customers’ financial wellbeing, build loyalty, and increase share of wallet. It processes a variety of customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. The position also engages with customers in the lobby, helps them understand ways to manage transactions using technology and other resources, and applies product and procedural knowledge to address problems. The Teller follows applicable policies and procedures, uses sound judgment within established limits, and completes teller and branch daily operations and maintenance transactions accurately and efficiently. This is an in-office role.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, or GED is typically required for primary duties; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Apply customer-focused practices and prioritize customer needs and satisfaction.
Demonstrate accuracy and attention to detail, effective communication, problem-solving, and the ability to manage multiple priorities.

Nice To Haves

Spanish speaking is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include addressing customer needs, knowledge of banking products, digital awareness, fraud detection and prevention, matrix management, and understanding customer needs.

Responsibilities

Process a variety of customer interactions and deliver an experience that supports customer financial wellbeing and loyalty.
Educate customers about alternatives and options for managing financial transactions, including by using technology, tools, and resources.
Identify banking opportunities through meaningful conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and eligibility.