Teller Part Time Crossing

Wells Fargo Bank • Fayetteville, NC

3d • Onsite

About The Position

Wells Fargo is hiring a part-time Teller for its National Branch Network. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions, accurately processes transactions, and delivers a welcoming, reliable experience. The Teller is a primary point of contact for customers and represents the branch through strong service, attention to detail, and care.

The role builds foundational banking skills by helping Tellers understand customer needs and introduce helpful products, services, and digital tools. Tellers identify opportunities to support customers and refer them to the appropriate banker for more detailed product conversations. They work with branch teammates to support smooth daily operations and consistent, high-quality customer service. Wells Fargo provides training, coaching, and a team-based culture, and describes the role as a starting point for long-term growth and career mobility.

Requirements

• At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
• Ability to work a schedule that includes Saturdays.

Nice To Haves

• Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
• Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Cash-handling experience.
• Ability to build accuracy, confidence, and consistency in customer transactions quickly.
• A professional, integrity-driven approach focused on building trust through reliable service.
• Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
• Strong collaboration and relationship-building skills.
• Organization, adaptability, and ability to prioritize in a dynamic, customer-focused environment.
• Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

• Accurately process routine service transactions, including deposits, withdrawals, payments, and check cashing.
• Welcome customers, understand their needs, and guide them to efficient banking methods, including digital tools, self-service options, or the appropriate team member.
• Build relationships and listen actively to understand everyday financial needs; connect customers to relevant information, services, digital tools, or bankers.
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
• Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
• Communicate clearly, clarify customer needs, and provide simple solutions or next steps.
• Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
• Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
• Follow applicable Wells Fargo policies, procedures, and risk and compliance requirements; identify and escalate issues as appropriate.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed