Teller Part Time Crossing

Wells Fargo • Fayetteville, NC

4d • Onsite

About The Position

Wells Fargo is hiring a part-time Teller for its National Branch Network. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions, accurately processes transactions, and provides a welcoming, reliable experience. Tellers are a primary point of contact for customers and represent the branch through strong service, attention to detail, and genuine care.

The role builds foundational banking skills by helping employees learn about customers’ needs and introduce helpful products, services, and digital tools. Tellers identify opportunities to support customers and connect them with the appropriate banker for detailed product conversations. They work with branch teammates to keep daily operations running smoothly and provide a consistent, high-quality customer experience. Wells Fargo describes the role as an entry point to retail banking and potential long-term growth, supported by training, coaching, and a team-based culture.

Requirements

• At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
• This position is not eligible for Visa sponsorship.

Nice To Haves

• Experience in customer-facing roles, attention to detail, and ability to accurately process transactions across multiple systems in fast-paced environments.
• Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Cash-handling experience.
• Ability to develop accuracy, confidence, and consistency in customer transactions quickly.
• Professional, integrity-driven approach focused on building trust through reliable service.
• Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
• Strong collaboration and relationship-building skills, including effective work with branch teammates.
• Organization and adaptability, with the ability to prioritize in a dynamic, customer-focused environment.
• Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

• Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
• Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
• Build customer relationships, listen to understand everyday financial needs, and connect customers with relevant information, services, digital tools, or bankers.
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
• Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
• Communicate clearly and use active listening to clarify needs and provide straightforward solutions or next steps.
• Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
• Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
• Work a schedule that includes Saturdays.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed