Part Time Teller

STRIDE BANK NA•Enid, OK

21h•Onsite

About The Position

The Teller processes customer transactions in a lobby or drive-through setting and serves as a front-line customer service employee. The role requires accurate cash handling, positive customer relations, and balancing daily transactions. Tellers provide personalized service, respond to customer inquiries, explain account and product features, and identify opportunities to refer customers to Bank products and services.

Requirements

High school diploma or equivalent.
Ability to read and interpret procedure manuals, general business correspondence, and government regulations.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to maintain simple written correspondence.

Nice To Haves

Cash-handling experience in retail sales or a professional office environment.
Previous banking experience.

Responsibilities

Greet customers and promote a welcoming, customer-focused environment; build rapport to understand and address customer needs.
Represent the Bank in a positive, courteous, and friendly manner while maintaining professional appearance and behavior.
Assist customers with inquiries and problem resolution, researching issues and escalating them to a manager when appropriate.
Process check cashing, deposits, withdrawals, savings and checking transactions, loan transactions, and change orders accurately and within defined authority limits.
Explain product and account features, statements, and service charges clearly to customers.
Maintain an accurate and orderly supply of cash and coin in the drawer or Teller Cash Recycler (TCR).
Balance daily transactions accurately, whether using a cash drawer or TCR.
Provide a high level of service and identify customer needs, referring customers to relevant Bank products and services.
Troubleshoot issues that arise with the TCR.
Perform other duties as assigned.