Full Time Teller - Key Largo Branch

First State Bank•Key Largo, FL

About The Position

The Teller receives and pays out money and accurately maintains records of money and negotiable instruments involved in financial institution transactions. The role meets customer needs by providing quality service. Responsibilities include processing deposits, checks, withdrawals, loan payments, cash advances, currency exchanges, savings bonds, and cashier’s checks; answering basic customer inquiries; cross-selling bank products and services; and maintaining and balancing the teller station and cash drawer. The position requires standing for 90 percent of the time, communicating with the public, and being able to lift 50 pounds.

Requirements

High school diploma, GED, or equivalent.
Customer service experience or skills.
Cash handling experience or skills.
Ability to lift 50 pounds.
Ability to remain standing 90 percent of the time.
Ability to communicate with the public.
Ability to operate a telephone, computer, printer, copier, and fax machine.
Flexibility and strong motivation as a team member.
Ability to work under pressure in a fast-paced environment.
Good communication skills to provide excellent customer service.

Responsibilities

Receive checking and savings deposits, verify cash and endorsements, confirm identification for cash back, and issue deposit receipts.
Examine deposited checks for negotiability and fraud, determine funds availability according to regulations, and complete hold notices.
Identify counterfeit currency.
Cash checks and process withdrawals by verifying negotiability, customer identification, signature cards, funds availability, stop payments, and cautions; obtain all required approvals.
Answer basic customer inquiries about interest rates, service charges, and account histories while following disclosure requirements, regulations, and consumer privacy policies.
Cross-sell bank products and services and refer customers to the appropriate branch employee when an issue cannot be resolved at the teller line.
Process customer change orders.
Issue cashier’s checks; process credit card cash advances; order and process foreign currency exchanges; and cash U.S. savings bonds.
Process loan payments.
Keep the teller station properly supplied.
Maintain cash drawer levels and buy and sell money from the vault using designated tickets.
Balance the drawer daily, including periodic batching of cashed checks.
Follow all bank policies and procedures.
Perform other duties as assigned by the supervisor or manager.