Teller- Bilingual Spanish - I-70 Tower

PNC Bank•Aurora, CO

8d•Onsite

About The Position

As a teller in PNC's Retail Banking organization, this role is based at the I-70 & Tower branch in Aurora, Colorado, and requires Spanish-speaking ability. The teller delivers customer experiences intended to improve customers’ financial wellbeing, build loyalty, and increase share of wallet. The role processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals. It also supports branch operations by completing daily teller and maintenance transactions accurately and efficiently, while following policies and procedures and using sound judgment within established limits. PNC describes this as an in-office position and does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

Spanish speaking ability is required.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No prior experience is required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communication
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support financial wellbeing, loyalty, and increased share of wallet.
Process a variety of customer interactions.
Educate customers about alternatives available for their financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete daily teller and branch operations and maintenance transactions accurately and efficiently.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service, subject to eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.