Teller- Bilingual Spanish - I-70 Tower
About The Position
The Teller works within PNC's Retail Banking organization at the I-70 & Tower branch in Aurora, Colorado. The role delivers a customer experience focused on financial wellbeing and loyalty while processing customer interactions, explaining available options, identifying banking opportunities, and making appropriate referrals. The teller also engages with customers in the lobby, introduces relevant PNC products, and helps customers use technology and other resources to manage financial transactions. The role applies product and procedural knowledge to resolve customer problems and follows policies and procedures while exercising sound judgment within established limits. It also supports efficient and accurate completion of teller and branch daily operations and maintenance transactions. Spanish speaking ability is required. This is an in-office position.
Requirements
- Spanish speaking ability is required.
- Demonstrate appropriate knowledge, skills, and abilities for the role.
- Prior experience is not required.
- No degree, required certification, or required license is specified.
Nice To Haves
- Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
- Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
- A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Responsibilities
- Deliver a customer experience aimed at improving customers’ financial wellbeing, building loyalty, and increasing share of wallet.
- Process a variety of customer interactions and educate customers about available options for their financial interactions.
- Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
- Perform lobby engagement activities and position PNC products to meet customers’ needs.
- Educate customers on managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to solve customer problems.
- Follow policies and procedures and demonstrate sound judgment within established limits.
- Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 and 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
