Teller North Belair Rd, Evans, GA

SRP FEDERAL CREDIT UNION•Evans, GA

5d•$17 - $17•Onsite

About The Position

The Teller creates a positive and engaging member experience under the direction of the Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor. The role receives and processes transactions for natural person members, guests, business members, and fiduciary accounts while providing excellent service and promoting a positive image of the Credit Union. The position is full-time, assigned to the North Belair Road Branch in Evans, Georgia, and has a day shift. The stated pay is $17.25 per hour. Pre-employment criminal-record, credit-report, and drug-test screenings are required; offers are contingent on successfully completing the screenings. Applicants must complete all required application sections, as incomplete submissions will not be reviewed. The Teller promotes Credit Union products and services using a member benefit-based approach, supports members’ financial goals, processes and balances transactions, and provides information about Credit Union services and digital banking. This position has no supervisory responsibilities. Other tasks may be assigned by appropriate line supervision.

Requirements

High school diploma or GED.
At least 1 year of member/customer service and cash-handling experience; the posting also states “6 months -at least 1+ year.”
Excellent math skills.
Outgoing, friendly, approachable people skills.
Member- and mission-focused, with a passion for innovation and community impact.
Strong relationship-building skills.
Excellent written and verbal communication skills.
Active listening skills and ability to interpret information effectively.
Collaborative, team-oriented approach.
Organization and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Adaptability and flexibility in changing situations.
Strong problem-solving and decision-making skills.
Initiative, creativity, follow-through, self-motivation, and a proactive approach.
Proficiency in Microsoft Office software, including Word, Excel, Outlook, and PowerPoint.
Basic accounting and balancing software knowledge.
Ability to use digital banking platforms, including online and mobile banking tools.
Experience with document imaging and scanning systems.
Knowledge of CRM software for member/customer interactions.
Proficiency in email and calendar management tools.
Ability to perform basic troubleshooting of office equipment, including printers, scanners, and vault systems.
Awareness of security and fraud detection tools.
Ability to meet the stated physical demands, including lifting up to 25 pounds and communicating in person, by phone, and through digital channels.

Nice To Haves

Experience with Symitar Episys Core Banking software or similar financial services systems.
Familiarity with cash-handling systems such as teller cash recyclers and cash counters.

Responsibilities

Offer Credit Union products and services to current and potential members using a member benefit-based approach.
Comply with Credit Union policies, procedures, guidelines, and service standards, including Bank Secrecy Act, Patriot Act, and OFAC policies.
Represent the Credit Union professionally and courteously to members and potential members.
Process transactions promptly, efficiently, accurately, and in a friendly manner.
Refer, sell, and cross-sell Credit Union products and services to help members pursue their financial goals.
Process cash and check transactions in a fast-paced environment, verifying endorsements and negotiability and following check-acceptance policies.
Obtain required approvals and proactively act to deter fraud.
Process other types of teller transactions.
Ask questions, listen effectively, and communicate with members to uncover needs; make referrals to appropriate contacts.
Maintain a positive, can-do attitude and provide excellent member service.
Advise members about routine Credit Union services and policies, including the Credit Union philosophy.
Educate members about online and mobile banking services.
Proof work as transactions are posted to improve accuracy and reduce errors.
Reconcile transactions at the end of each day, including balancing cash and checks.
Provide backup and relief for Tellers at other locations when needed.
Communicate clearly and concisely, maintain a pleasant tone and demeanor, and use active listening to build rapport and member relationships.
Demonstrate teamwork and potentially mentor new employees.
Complete other tasks assigned by appropriate line supervision.