Teller North Belair Rd, Evans, GA

SRP FEDERAL CREDIT UNION•Evans, GA

5d•$17 - $17•Onsite

About The Position

The Teller creates a positive and engaging member experience under the direction of the Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor. The role receives and processes transactions for natural person members, guests, business members, and fiduciary accounts while providing excellent service and promoting a positive image of the Credit Union inside and outside the workplace. The Teller offers Credit Union products and services using a member benefit-based approach, helps members work toward their financial goals, and provides information about routine services, policies, and online and mobile banking. The role processes and balances cash, checks, and other teller transactions accurately, follows applicable policies and fraud-prevention procedures, and may provide backup coverage at other locations. This position has no supervisory responsibilities. Pre-employment criminal-record, credit-report, and drug screenings are required; offers are contingent on successful completion. Applicants must complete all required application sections.

Requirements

High school diploma or GED.
At least 1 year of member/customer service and cash-handling experience; the posting also describes this as “6 months -at least 1+ year.”
Excellent math skills.
Authentic, outgoing, friendly, and approachable people skills.
Member- and mission-focused, with a passion for innovation and community impact.
Strong relationship-building skills.
Excellent written and verbal communication skills.
Active listening and the ability to interpret information effectively.
Collaborative, team-oriented mindset.
Organized and detail-oriented.
Ability to multitask and prioritize in a fast-paced environment.
Adaptable and flexible when situations change.
Strong problem-solving and decision-making skills.
High level of initiative, creativity, and follow-through; self-motivated and proactive.
Proficiency with Microsoft Office software, including Word, Excel, Outlook, and PowerPoint.
Basic accounting and balancing software knowledge.
Ability to use digital banking platforms, including online and mobile banking tools.
Experience with document imaging and scanning systems.
Knowledge of CRM software for member/customer interactions.
Proficiency in email and calendar management tools.
Basic troubleshooting of office equipment, including printers, scanners, and vault systems.
Awareness of security and fraud-detection tools.
Ability to meet the described physical demands, including lifting up to 25 pounds and communicating in person, by phone, and through digital channels.
Successful completion of required pre-employment background screenings, including criminal-record, credit-report, and drug checks.
Completion of all required sections of the application.

Nice To Haves

Experience with Symitar Episys Core Banking software or similar financial services systems.
Familiarity with cash-handling systems such as teller cash recyclers and cash counters.

Responsibilities

Offer Credit Union products and services to current and potential members using a member benefit-based approach.
Comply with Credit Union policies, procedures, guidelines, and service standards, including Bank Secrecy Act, Patriot Act, and OFAC policies.
Represent the Credit Union professionally and courteously to members and potential members.
Provide prompt, efficient, accurate, and friendly service while processing transactions.
Refer, sell, and cross-sell Credit Union products and services to help members achieve their financial goals.
Process cash and check transactions in a fast-paced environment, verifying endorsements and negotiability and following check acceptance policies.
Obtain required approvals and proactively act to deter fraud.
Process other types of teller transactions.
Ask questions, listen effectively, communicate clearly, uncover member needs, and make referrals to appropriate contacts.
Advise members about routine Credit Union services and policies, including the Credit Union philosophy.
Educate members about online and mobile banking services.
Proof posted work to improve accuracy and reduce errors.
Reconcile transactions at the end of each day, including balancing cash and checks.
Provide backup and relief for Tellers at other locations when needed.
Maintain a pleasant tone and demeanor, build rapport, and contribute to member relationships and teamwork.
Potentially mentor new employees.
Perform other tasks assigned by appropriate line supervision.