Teller - Brookfield

REGIONAL MISSOURI BANK•Brookfield, MO

1d•Onsite

About The Position

The Teller performs a wide range of banking transactions and customer service functions, including deposits, withdrawals, loan payments, and check cashing. The role requires working knowledge of bank products, operations, and deposit compliance, as well as accuracy, confidentiality, and fraud prevention. The Teller is expected to demonstrate professionalism, adaptability, strong interpersonal skills, and willingness to be cross-trained in various areas of branch operations. Independent judgment and minimal supervision are expected. The position is full-time, approximately 40 hours per week based on need, and reports to the Branch Manager. It is a non-exempt role in the Operations department, located at the Brookfield branch in Brookfield, Missouri.

Requirements

High school diploma or GED required.
Proficiency in Microsoft Excel and Word.
Excellent customer service and communication skills.
Ability to work effectively in a fast-paced, multitasking environment.
Reliable attendance and punctuality.
Willingness to participate in job-related continuing education.
Ability to stand for extended periods and lift up to 25 pounds.
Ability to perform duties involving standing, handling or feeling objects, talking or hearing, walking, reaching, and occasionally sitting, climbing or balancing, stooping, kneeling, crouching, or crawling.
Visual abilities include close, distance, color, peripheral, and depth perception, and ability to adjust focus.

Nice To Haves

1–3 years of teller experience preferred.

Responsibilities

Use the Lead Teller as the first point of contact for teller questions and escalations.
Adhere to bank policies and procedures to minimize losses.
Greet customers warmly and professionally in person and by phone.
Receive and verify deposits, cash checks, and process loan payments.
Prepare cashier’s checks and money orders.
Process customer statements and validate transactions accurately.
Balance the cash drawer at the beginning and end of each shift.
Assist customers with account services, including online and mobile banking, ordering checks, and ordering debit or ATM cards.
Record transactions promptly and in compliance with bank procedures.
Respond to inquiries about accounts and bank products, or refer customers to the appropriate team member.
Attempt to resolve customer account issues or escalate them as needed.
Maintain documentation for Currency Transaction Reports (CTRs) and familiarity with Suspicious Activity Reports (SARs).
Answer incoming calls professionally.
Identify customer needs and cross-sell or recommend appropriate banking products.
Maintain accuracy and attention to detail in all transactions.
Uphold confidentiality and security protocols to protect customers and bank assets.
Identify fraudulent activity.
Demonstrate adaptability and teamwork in a dynamic banking environment.
Communicate openly with supervisors and colleagues.
Foster a respectful environment and avoid behavior that disrupts team cohesion.
Maintain a professional demeanor and appearance.
Perform other duties as assigned by management.