Part -Time Teller (15 hours/wk) - Boulevard Branch

M&T Bank•Amherst, NY

13d•Onsite

About The Position

The Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role processes financial transactions accurately and efficiently, provides exceptional service, resolves routine customer problems, and helps ensure branch-related operational issues are addressed. The Teller is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking while supporting the Company’s culture and brand. The position also requires staying current on operational changes and using sound risk-management judgment to help prevent losses and reduce fraudulent activity. This is a part-time position requiring 15 hours per week, with minimum availability on Wednesday from 8:30 a.m. to 4:30 p.m., Friday from 8:30 a.m. to 5:30 p.m., and Saturday from 8:30 a.m. to 12:30 p.m. The position is based at the Boulevard Branch in Amherst, New York. The hourly pay range is $18.00–$26.21; the successful candidate’s compensation will depend on their knowledge, skills, and experience.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer-service experience, including data entry and/or cash-handling experience.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 lbs.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.
Minimum availability: Wednesday 8:30 a.m.–4:30 p.m., Friday 8:30 a.m.–5:30 p.m., and Saturday 8:30 a.m.–12:30 p.m.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering appropriate solutions.
Educate customers through side-by-side digital demonstrations and identify self-service opportunities that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank policy.
Take ownership of escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Transition identified sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational-risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Interact with appropriate Bank areas to resolve branch-related operational issues efficiently and accurately.
Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Complete other related duties as assigned.