Teller Part Time Rolling Road Branch

Wells Fargo•Baltimore, MD

1d•$20 - $26•Onsite

About The Position

Wells Fargo is hiring a part-time Teller for its National Branch Network at the Rolling Road branch. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions, accurate transaction processing, and a welcoming, reliable experience. Tellers serve as a primary point of contact, learn about customers’ needs, introduce helpful products, services, and digital tools, and connect customers with bankers for detailed product conversations. The role works closely with branch teammates to support daily operations and provide consistent customer service. It offers exposure to retail banking and opportunities for career growth supported by training, coaching, and a team-based culture. The position is based at 860 N Rolling Rd, Baltimore, MD 21228-4136, and requires a schedule that includes Saturdays. The listed base pay range is $20.00–$26.00; employees may also be eligible for incentives. This position is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills with branch teammates.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships through active listening and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Communicate clearly, clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations when needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.